Frequently Asked Questions
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, Apple Pay, Google Pay, American Express, and Shop Pay.
Q: Can I change or cancel my order?
A: You can change or cancel your order within 2 hours of placing it. Contact us right away!
Q: Where do you ship to?
A: We currently only ship to the United States.
Q: How long does processing take?
A: Please allow 1-3 business days for your order to be processed.
Q: What is the delivery timeframe?
A: Expect delivery within 5-8 business days after processing.
Q: How much does shipping cost?
A: Shipping is always free!
Q: Will I receive tracking information?
A: Yes, tracking information will be sent to your email once your order ships.
Q: What is your return window?
A: You have 30 business days to return an item.
Q: Who pays for return shipping?
A: The customer is responsible for return shipping costs.
Q: How long does it take to receive a refund?
A: Refunds are typically processed within 5-7 business days of receiving the returned item.
Q: Do you accept exchanges?
A: Yes, we accept exchanges for different sizes or colors of the same item.
Q: What is your customer service email address?
A: You can reach us at support@omirae.com.
Q: What are your customer service hours?
A: Our customer service team is available Monday-Friday from 9:00 AM to 5:00 PM CST.
Company Name
H Marketing LLC.
Address:
2106 House Avenue, Suite 470, Cheyenne, Wyoming, 82001, United States
Company Number: 50000016382873
E-Mail: support@omirae.com
Phone Number: +1 3073107707
Customer Service:
Monday - Friday: 9:00 AM - 5:00 PM CST
Saturday and Sunday: 10:00 AM - 4:00 PM CST
Average response time: within 24 hours